Privacy Policy
OVERVIEW
The Ephemeral Hours is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal information.
By visiting The Ephemeral Hours website or using our services, you agree to the terms of this Privacy Policy. If you have any questions or concerns about this policy, please contact us at the@ephemeralhours.com.
SECTION 1 - INFORMATION WE COLLECT
When you visit our website or make a purchase, we may collect the following types of personal information:
- Personal Identifiable Information: Your name, email address, phone number, billing and shipping address, and payment details.
- Account Information: If you create an account, we collect your login details and any preferences or information you provide.
- Technical Information: Information about your device, browser type, IP address, time zone, and cookies that track your interaction with our website.
- Purchase Information: Details of the products you’ve purchased and any associated order details.
SECTION 2 - HOW WE USE YOUR INFORMATION
We use the information collected to:
- Process your transactions and deliver your orders.
- Respond to your inquiries, process returns or refunds, and provide customer support.
- Improve our website, personalise your experience, and optimise your browsing.
- Send promotional emails, newsletters, and updates (only with your consent).
- Comply with legal obligations and resolve disputes.
SECTION 3 - SHARING YOUR INFORMATION
We do not sell or rent your personal information. However, we may share your data with trusted third parties to facilitate our services, including:
- Service Providers: Payment processors, shipping partners, and email marketing platforms.
- Legal Obligations: If required to comply with laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets.
SECTION 4 - DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law. When no longer needed, we securely delete or anonymise your data.
SECTION 5 - YOUR RIGHTS
You have rights regarding your personal information, including:
- Access and Correction: Request access to or correction of your personal data.
- Withdrawal of Consent: Opt-out of marketing communications by clicking "unsubscribe" in any email or contacting us
- Erasure: Request deletion of your personal information, subject to legal and contractual obligations.
To exercise your rights, contact us at the@ephemeralhours.com.
SECTION 6 - COOKIES
We use cookies to enhance your browsing experience and understand how you interact with our website. Cookies help us:
- Recognise your device and preferences.
- Track website usage to improve functionality.
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
SECTION 7 - THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked sites you visit.
SECTION 8 - SECURITY
We implement industry-standard measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
SECTION 9 - CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, and where appropriate, we will notify you by email or a website notification. Please review this policy periodically for updates.
SECTION 10 - CONTACT US
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: the@ephemeralhours.com
Term of Service
OVERVIEW
This website is operated by The Ephemeral Hours. Throughout the site, the terms “we,” “us,” and “our” refer to The Ephemeral Hours. The Ephemeral Hours offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve:
- Transmissions over various networks.
- Changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
SECTION 3 - ERRORS, INACCURACIES AND OMISSIONS
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Exchanges Policy.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice.
SECTION 6 - RETURNS AND REFUNDS
Returns are subject to the terms outlined in our Returns & Exchanges Policy, which can be viewed here.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
SECTION 9 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.
SECTION 10 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at the@ephemeralhours.com.